The owners of Pilchard Cottage are committed to protecting guests' privacy and addressing potential privacy concerns. The following information has been created to help you, the guest or website visitor, understand what private information we collect and how your information is used.
We may collect and store the following personal information from our guests or potential customers:
To comply with UK law (specifically the Hotel Records order 1972) we are required to collect names and nationalities of guests over 16 years of age. Further to this we are also required to collect the passport number, place of issue and details of onward destinations of guests who are not British, Irish or nationals of Commonwealth nations. More details of this can be found here.
Information on guests with booked stays will be retained. Potential guests and those who provide information via our website will provide consent when registering details.
Our website currently uses cookies to enhance its functionality. You may disable cookies in your web browser if necessary.
How the information collected is used:
Length of time personal information is stored:
We may store your personal information for an extended period of time, depending on how we need to use the information. For example, we may keep your email address, phone number and name on file to provide you with any future news regarding Pilchard Cottage or to resolve any issues arising from your stay. Guest details taken to comply with the Hotel Records order 1972 will be kept for a period of 12 months and then destroyed.
Who the information is shared with:
We may share your information with third parties, but only those affiliates that Pilchard Cottage has fully vetted and created a partnership with.
Information Security:
We are fully committed to keeping your information safe and secure. Your information will be password protected to prevent unauthorised access however unforeseen data leaks and malicious attack can occur.
Information Commissioner's Office (ICO) Registration:
Because we handle personal information we are legally required to be registered with the ICO. Our registration reference is ZB725177, more details can be found here.
Ability to decline storage of personal information:
You can of course not consent to the storage of personal information after your stay. You may request that your information is deleted from our records at a later date - to do so please email holiday@pilchardcottagedawlish.co.uk.
Additional Questions:
If you have questions regarding this privacy policy, feel free to contact us at holiday@pilchardcottagedawlish.co.uk and we will endeavour to respond as soon as possible.
Policy Updates:
This privacy policy is reviewed regularly and was last updated in June 2025.