The owners of Pilchard Cottage are committed to protecting guests' privacy and addressing potential privacy concerns. The following information has been created to help you, the guest or website visitor, understand what private information we collect and how your information is used.
We may collect and store the following personal information from our guests or potential customers:
· Name
· Address
· Phone Number(s)
· Email Address
· Payment/Billing Information
· Vehicle Details
Information on guests with booked stays will be retained. Potential guests and those who provide information via our website will provide consent when registering details.
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How the information collected is used:
· Fulfilling customer service requests relating to your stay (this includes the period leading up to, during and after your stay)
· Car details are used to provide guest parking permits
· Communicating our sales and promotions
· Contacting you regarding updates to Pilchard Cottage and the local area
· Making all of Pilchard Cottage's services conveniently available to you
· Providing advertisements that are relevant to you
Length of time personal information is stored:
We may store your personal information for an extended period of time, depending on how we need to use the information. For example, we may keep your email address, phone number and name on file to provide you with any future news regarding Pilchard Cottage or to resolve any issues arising from your stay.
Who the information is shared with:
We may share your information with third parties, but only those affiliates that Pilchard Cottage has fully vetted and created a partnership with.
Information Security:
We are fully committed to keeping your information safe and secure. Your information will be password protected to prevent unauthorised access however unforeseen data leaks and malicious attack can occur.
Ability to decline storage of personal information:
You can of course not consent to the storage of personal information after your stay. You may request that your information is deleted from our records at a later date - to do so please email holiday@pilchardcottagedawlish.co.uk.
Additional Questions:
If you have questions regarding this privacy policy, feel free to contact us at holiday@pilchardcottagedawlish.co.uk and we will endeavour to respond as soon as possible.
Policy Updates:
This privacy policy is reviewed regularly and was last updated in July 2024.